I NEED ANSWER QUESTIONS OR COMMENTS FOR SENMALL WHO SHOULD CONTACT?

For advice, answers and questions, please contact Sendo Customer Care Call Center at 19006000 or send an email to mailbox hotro@sendo.vn.

We are always ready to serve and receive customer comments. Your suggestions will help Sendo in general and SenMall in particular have the opportunity to improve themselves to serve you better in the next transaction.

HOW IS MY RIGHT TO CHANGE?

SenMall is committed to selling 100% new products and ensuring the manufacturer's quality standards. At the same time, we protect customers with the exchange and return policy as follows:

- Return goods within 07 days of receipt of goods.

- There is no return charge.

- Guaranteed return of purchases according to the policy.

Note:

1. For defective products, SenMall has different return policies depending on the product or vendor.

2. For the product you want to pay on demand, please contact the seller directly to agree.

WHAT IS THE PROMOTION?

Promotion wallet is a secondary SenPay wallet used to hold cashback (cashback) that you receive when participating in promotions. Promotion wallet is used to pay for all products on Sendo.vn application and website. The money in your promotion wallet can only be used to pay for services, not support to withdraw or transfer money between wallets.

HOW MUCH FREE SHIPPING CAN I GET THE LEVEL?

Currently, Free shipping Freeship has no fixed level. Depending on the settings of the Shop and the support of Sendo, your order will receive partial or full free shipping.

HOW TO DISCOUNT SHIPPING FEE WHEN BUYING GOODS ON SENDO?

You should search and choose to buy products in the Shop that displays Free shipping. Moreover, the bigger the value of your order, the more shipping benefits you'll receive.

WHEN DOES MY ORDER APPLY TO FREE SHIPPING FREESHIP?

When Sendo and Shop run the program Free shipping and the products in your order apply.